Privacy & Terms

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Privacy Policy

1. Information We Collect
We collect personal data when:
You make a booking or request for a moving service
You communicate with us via contact form, email, phone, or chat
You use our website
Types of data we collect:
Basic information: name, surname, email address, phone number
Payment information: billing address, card details or other payment methods
Moving details: information about your moving request (pickup and delivery addresses, number of items, type of items, etc.)
2. How We Use Your Data
We use your data for:
Processing your requests and orders for moving services
Communicating with you regarding your booking
Sending confirmations, notifications, and status updates on your services
Providing customer support
Fulfilling legal obligations and administrative needs
3. Cookies and Google Analytics Tracking
We use cookies to collect data about your usage of our website. Cookies are small files stored on your device to improve your user experience.
Google Analytics uses cookies to analyze the usage of our website, helping us improve our services. Information collected may include:
How you arrived at our website (e.g., via a search engine or by directly entering the URL)
Which pages you visited
How long you spent on the website
By using our website, you consent to the use of cookies in accordance with this policy. You can block or manage cookies through your browser settings; however, this may impact certain website functionalities.
4. Sharing Data with Third Parties
We will share your personal data with third parties only in the following cases:
With payment processors (e.g., PayPal, banks) to process your payment
With delivery partners to deliver your items to the desired address
With marketing platforms to send information about our services (only if you have previously consented)
Your data will not be sold to third parties, nor will it be shared outside the above conditions without your explicit consent.
5. User Rights
Under GDPR, you have the following rights regarding your personal data:
Right to access – request information about the data we hold about you
Right to rectification – correct inaccurate or incomplete data
Right to erasure – request deletion of your data under certain circumstances
Right to restriction of processing – request that we process your data only for specific purposes
Right to object – object to certain types of processing
To exercise these rights, please contact us at mptrans023@gmail.com.
6. Data Retention
We retain your personal data for as long as necessary to fulfill the purpose for which it was collected, and for a maximum period of 5 years after the completion of services, unless you request earlier deletion, except where we are required to retain it longer by law (for example, for tax or legal obligations).
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. All data transmitted through our website is protected by secure SSL connections.
8. Data Transfer Outside the EU
If your data is transferred outside the European Union (e.g., to servers in the USA), we ensure that such transfers are conducted in compliance with data protection laws, using standard contractual clauses or other appropriate safeguards.
9. Supervisory Authority
If you believe your rights have been violated, you have the right to file a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) at: https://www.ip-rs.si.
10. Contact
If you have any questions regarding this Privacy Policy or the processing of your data, please contact us at:
📧 mptrans023@gmail.com
📞 +386 31 557 379

Terms of Service

1. General Terms
By using our website and services, you agree to these Terms of Service. If you do not agree with any part of these terms, please stop using our services immediately.

2. Services
Our website offers moving services between Slovenia, Croatia, and Italy, including booking, planning, and execution of moves. These services include transportation of goods, packing, unpacking, and other related services. We reserve the right to change, suspend, or discontinue any of our services at any time without prior notice.

3. Booking and Payment
All bookings for moving services are subject to payment in accordance with the terms provided upon confirmation of the booking. You agree to pay all applicable fees for services provided, including any additional costs that may arise due to changes in the scope or requirements of the service.

4. Cancellation Policy
You may cancel your booking up to 24 hours before the scheduled moving date without incurring any charges. Cancellations made after this period may be subject to a cancellation fee.

5. Liability
Our liability is limited to the amount paid for the service in question. We are not liable for any indirect, incidental, or consequential damages. We are also not liable for damage or loss caused by incorrect information provided by the client, force majeure, or events beyond our control.

6. Data Protection
We are committed to protecting your personal data and processing it in accordance with applicable data protection laws (GDPR). More information on how we handle your data can be found in our Privacy Policy.

7. Data Retention
All personal data provided will be retained for the purpose of performing the service and kept for a maximum of 5 years after the service has been completed, unless otherwise required by law.

8. Changes to Terms
We reserve the right to change or update these Terms of Service at any time. All changes will be posted on our website, and such changes will become effective immediately upon posting.

9. Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Slovenia, Croatia, and Italy. Any disputes will be resolved under the jurisdiction of competent courts in these countries.

10. Contact
If you have any questions regarding these Terms of Service, please contact us at:
📧 mptrans023@gmail.com
📞 +386 31 557 379

Cookie Policy

1. What are cookies?

Cookies are small text files stored on your device when you visit our website. They help ensure the website functions correctly, improve your user experience, and allow us to understand how visitors use our website.

2. Which cookies do we use?

On our website, we use the following types of cookies:

Necessary cookies: These are essential for the basic operation of the website (for example, bookings or secure login).
Performance cookies: These track website usage and help us improve the content and functionality (such as Google Analytics).
Functional cookies: These remember your preferences and settings to enhance your browsing experience.
Other cookies: Temporary third-party cookies required for specific features to function correctly.

3. Google Analytics

We use Google Analytics to better understand how visitors use our website. All data collected is anonymous and used only for analysis and improving our services.

4. Managing cookies

You can manage or delete cookies at any time via your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the website.

5. Contact

If you have any questions about this Cookie Policy, please contact us:
📧 mptrans023@gmail.com
📞 +386 31 557 379

By continuing to use our website, you agree to the use of cookies in accordance with this Cookie Policy.